Responding to Customer Complaints Course

Anyone who requires customer services skills can enrol, but the course is specifically designed for front-line employees who may not have the authority to resolve complaints.  Responding to Customer Complaints Course teaches the communication skills required to deal with the initial response to a customer’s complaint and not about solving the problem.  The goal is to maintain a good customer relationship during the complaint process.

It is important that employees learn complaint handling skills to preserve the customer business relationship, as loyal customers can be promoters of your business

Course Topics:

  • Why customers complain
  • Customer relationship building
  • Identifying types of complaints
  • Completing the complaint form
  • Dealing with the complaint
  • Communication skills
  • Dealing with difficult customers
  • The complaint process in perspective

1 hour Online Video Lecture Course – 9 lectures – (watch preview video below)

Downloadable resources included in the course:    Complaints form and flowcharts

 

Course Cost:  $115.00                    Enrol in Responding to Customer Complaints Course

Download the course content document for a description of all the lectures

Watch this 2.5 minute preview video & intro to the Responding to Customer Complaints Course

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