LEDGER MANAGEMENT COURSES

DEBTOR’S LEDGER MANAGEMENT COURSE

The Debtor’s Ledger Management Course teaches how to proactively control all the elements of giving your customers credit. It provides strategies to maintain your ledger and reduce time in collection activities.

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3 hour Online Video Lecture Course

27 lectures

EFFECTIVE DEBT COLLECTION STRATEGIES COURSE

The Effective Debt Collection Course teaches essential skills and strategies to business owners.  The skills include controlling debtor collection activities and to train customers to pay their invoices by on time.

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2 hour Online Video Lecture Course

17 lectures

POLICIES AND PROCEDURES COURSE

Well written and concise Policies and Procedures allow employees to understand their roles and responsibilities.  They can expedite an employee’s training so they learn the way you want your business to be operated.

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1.5 hour Online Video Lecture Course

18 lectures

SINGLE POLICY COURSES

COMPLAINTS POLICY COURSE

Every business needs a complaints policy but policies and procedures are not easy to write.  The Complaints Policy Course is a step by step guidance for setting up a complaints policy with procedures.

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.75 hour Online Video Lecture Course

7 lectures

CUSTOMER CREDIT POLICY COURSE

The Customer Credit Policy Course is a step by step guide for setting up policies and procedures.  It defines who will be given credit and the procedures to assess the customer for reliability to pay.

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.75 hour Online Video Lecture Course

7 lectures

TERMS OF TRADE POLICY COURSE

The Terms of Trade Policy Course is a step by step guide for setting up a policy with procedures to advise the customer that the business owner is serious about the credit they provide.

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.75 hour Online Video Lecture Course

7 lectures

SKILLS COURSES

RESPONDING TO CUSTOMER COMPLAINTS COURSE

The Responding to Customer Complaints Course is about the first response to a customer complaint, not about solving the problem.  The goal is to maintain a good customer relationship during the complaint process so the business will retain customers.

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1 hour Online Video Lecture Course

9 lectures

PHONE SCRIPT COURSE

Phoning for outstanding payments confidently and responding to customer excuses can be difficult for some people.  The Phone Script Course provides questions and advice to prolong the conversation with the goal of getting a commitment for payment

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.75 hour Online Video Lecture Course

6 lectures

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