About Biz Skills: 

Biz Skills was established in 2013 to assist small business owners struggling with increasing customer debt to learn proactive skills in order to manage the debtor’s ledger and reduce the risk of unpaid invoices

About Zanette Phillips:

Zanette Phillips is an entrepreneur, business manager, qualified trainer, speaker, author and small business owner. Her background has been in office administration and business management for over 30 years, covering over 20 different industries.

Cash flow control and cost management in addition to accounting, budgeting, debt collection and systems control has been her strengths.

Zanette believed there had to be a more proactive way of approaching the problem of customers not paying their accounts by due date and founded Biz Skills in 2013 to develop courses that were more than debt collection and accounts receivable so the small business owner could learn strategies to be proactive and take control of their customer debt.


  • Debtor's Ledger Management
  • Effective Debt Collection Strategies
  • Responding to Customer Complaints
  • Policies and Procedures


  • Procedure Writing
  • Personal Training
  • System Facilitation


"Don't Let Your Customers Run Your Business" written by Zanette Phillips and available on Amazon