BIZ SKILLS TRAINING COURSES
Biz Skills offers online business training courses and technical computer skills
BUSINESS TRAINING COURSES
Effective Debt Collection Strategies the most popular course
TECHNICAL COMPUTER SKILLS
Digital Literacy courses in Microsoft Word, Basic Computer skills and Touch typing
Online Video Lecture Courses
Research shows online video lectures are more effective in communicating course concepts and content
It points out the value the video has when the course instructor is featured and ‘speaks’ to the student. It is a visual image which makes the instructor a real person – a person that the student is able to make a connection with
Also the research supports the effectiveness of the video in creating a sense of presence, which further supports social and cognitive presence which are critical components to a successful learning experience. Source: Online Learning Insights
BUSINESS COURSES
EFFECTIVE DEBT COLLECTION STRATEGIES
PHONE SCRIPT FOR DEBT COLLECTION CALLS
Click on course title for a link to more information and enrolment
The Success and Failure of Business Depends on Cash Flow Control
Effective Debt Collection Strategies provides business owners ways to reduce and control the current customer debt.
And the Phone Script assists people who lack confidence when phoning for outstanding customer debt. It gives the caller control of the conversation and maintains professionalism.
CUSTOMER SERVICE COURSE
RESPONDING TO CUSTOMER COMPLAINTS
Responding to Customer Complaints Course teaches communication skills required to deal with the initial response to a customer’s complaint and not about solving the problem. The goal is to maintain a good customer relationship during the complaint process.
TECHNICAL COMPUTER SKILLS and DIGITAL LITERACY COURSES
Online Video Lecture Courses
BASIC COMPUTER AND WINDOWS SKILLS
Click on a course title for more information and to view an introductory video to the course. This will give you an example of the course presentation
Face to Face Group Courses
Biz Skills Online Interactive Lecture Video courses allow students to study at their own pace in a comfortable environment
Anything which is visual and has an aesthetic appeal is very easily processed by our brains. Compared to words and audio, video is one of the easiest forms of transferring knowledge which needs to be learned and memorised
The interactive components occur throughout the courses where the teacher is seen describing and demonstrating the skill. After each demonstration, the student stops the video, completes a task or exercise, and then continues with the lecture
The video recordings allow students to replay the video as often as needed until they feel confident they have learned the skill
Courses
- Business Courses
Consultancy
- Procedure Writing
- Personal Training
- System Facilitation
Ebook:
"Don't Let Your Customers Run Your Business" written by Zanette Phillips and available on Amazon
What you will get from these courses?
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